54% Say Serving Customers More Important Than Obeying Regulations

If a regulation requires a business to act in a way that is not in the best interest of their customers, 54% of voters believe that the company should act in the best interest of their customers. A ScottRasmussen.com national survey found that just 29% believe the company should obey the regulation and 17% are not sure.

However, very few think the company should just follow the rules and let it be. Among those who think the regulation should be obeyed, 79% think the company explain the problem to the customer and encourage them to challenge the regulation.

These views are held across all partisan and demographic lines. Men are a bit more committed than women to the notion that the regulation should be obeyed (see crosstab results).

These attitudes reflect what may be considered America’s deepest tradition–pragmatic, community problem solving. It can be traced to the 1630s when colonists ignored the King’s regulations to meet the needs of the community. That led to the founding of Harvard University. I address that story and its implications in my latest book, The Sun Is Still Rising: Politics Has Failed But America Will Not.

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The national survey of 1,001 Registered Voters was conducted January 15-16, 2019 by ScottRasmussen.com and HarrisX, a polling company specializing in online surveys (see Methodology). It has a 3.1 percentage point Margin of Error with a 95% level of confidence.

Neither Scott Rasmussen nor ScottRasmussen.com has any relationship with Rasmussen Reports® (see About Us).

Posted in Poll Results

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